Austria Trend Hotel Europa Salzburg

Liked: Stable and reliable Wi-Fi, once connected. All facilities working, comfortable environment, hot water, room temperature etc. Adjacent to bus & train stations and other main facilities. Friendly and helpful staff in limited contact we had. Disliked: No telephone in room, so unable to contact reception quickly if needed, other than going to front desk in person. A dedicated touchpad is provided, but this requires navigating through various useless promotional info, and does not provide the info required. Still need to leave a text or email message and wait for a reply. Quicker to go to desk in person. We had booked twin beds, not a double. This had been requested and acknowledged in advance, but we still got the double. We were offered a change, so the twins were available, but we declined as it wasn't such a big issue and we had already settled in. To log in to Wi-Fi we needed a specific username which hadn't been provided. This was provided immediately we requested it by receptionist, but doesn't appear anywhere else as far as I could see. Conclusion: We think there may be too much reliance on automated procedures, and not enough attention to detail, presumably in order to save costs. Otherwise, no other observations and we were generally very happy with our experience. Thank you.

The Hotel is right opposite the train station sitting on a huge plaza which is also the main bus station right in front of the hotel. On the opposite side of the plaza is a shopping mall with restaurants and a SPAR. A short walk from the hotel and you reach old town. For me the location was perfect. The hotel is absolutely perfect with stunning views over Salzburg. Room was big and comfortable, mini bar - which was great. Modern bathroom with shower and bath. The breakfast - amazing- full cold and hot buffet and the hot breakfast was different every morning. This is a great hotel to stay over in Salzburg.

The best thing about this hotel are their staff and the view of the hotel. The receptionist is very helpful and friendly. She let us check-in early. The room is ready when us come. I really appreciate that because we have long train and quite tired at that time. Thus, it is great to checked in immediately when we had arrived at the hotel. The view is very spectacular. We can see the Salzburg city, Hohensalzburg from our room. And we can also have great view from the corridor of the hotel. The location is also great, it is easier to catch train, trams…

Honestly i loved the location, the spacious rooms, I booked one family room & my spouse booked another superior executive for our fam of 6 total. It’s good for our size & our rooms got the view of fortress & mountains. Post pandemic, we didn’t have any cleaning come in during our stay but everything was fine & sufficient

The lady on reception on our second day resolved the major issue regarding our twin room. We ended up with a lovely room and an apology. Our confidence in the hotel was restored.